Frequently Asked Questions

Yes! You can pack your own boxes and we will take all necessary care while moving them, however should there be any breakages, the removalist will not be responsible, nor will these items be covered by insurance, UNLESS you’ve organised cover – please refer to our Transit Insurance and FAQs page here.
Yes you do if you are booking by the hour, however we have measures in place to ensure you’re not charged unreasonably. More information regarding our removals pricing can be found here.
If it can be proved that the removalist was negligent in causing the damage or that they did not use due care and skill, you may be able to request that they repair any damage. We have our own insurance to cover these situations. However, if there is damage and there was no negligence displayed, the repair will need to be paid for with independent removals insurance. If you are not insured, you will have no recourse. It pays to be informed – more information regarding transit insurance can be found here.
You should have an industry approved contract and your insurance forms. If you are moving interstate or into storage, you should also have an inventory that should be signed by both parties at uplift and at delivery. It is unwise to proceed with any removal if you do not have a contract.
All the information is provided here on our website.
Moving plants is fraught with dangers. You should consult with your removalist. Some will be happy to move your plants others will not. In circumstances where you are moving goods into storage, storing plants is not practical. In some instances, moving plants interstate is forbidden, depending on State importation laws.
Yes. Your removalist will be able to assist you with storage. In most instances they have storage facilities that are specific for furniture storage and afford the best security available.
If you are moving from one house to another in the same day, your furniture will be picked up and delivered in the same vehicle. If you are moving interstate, your furniture may be re-stowed at the removalist depot and made ready for a longer journey. You should ask your removalist if you have any concerns.
Back loading is a term first coined in the late 19th century when horse and carts were used. It means picking up a load in a town they have just made a delivery to. Many people mistakenly believe that this means of carrying costs are cheaper. This is not necessarily the case as the costs are not reduced simply because they have to return. However, you need to speak to your removalist about this. More information regarding our backloading service can be found here.
You can do this, but unless you have training as a packer, it is unlikely you will have the skill to do this correctly. It may also affect your insurance and if there are any breakages, the removalist cannot be held responsible.
You are not expected to do this. However, providing water for the work men is much appreciated.
Not necessarily. If you are concerned with the flooring being damaged, you should mention this to your removalist. There are excellent coverings available that give protection.
The plastic used by the removalist to cover furniture is especially designed for this purpose. However, if your furniture is damp before it is wrapped, there may be a problem. If the removalist notices any dampness, they will point this out to you and most probably refuse to cover it in plastic, but use removal blankets as an alternative.
You should always refer to the manufacturer’s instructions. It is imperative that washing machines be prepared properly as these are easily damaged. It is not up to the removalists to take care of this and any damage resulting will not be the removalists responsibility.
This should be emptied and wiped clean throughout. If it is going into storage, wiping the interior with vanilla essence will help keep and mildew at bay. The removal company will store the fridge in accordance with manufacturer’s recommendations.
The short answer is, yes, you do. There’s a real possibility your goods could be damaged despite the best intentions and best practices employed by our removalists. It should be remembered that furniture is rarely designed to be moved around and was not built to withstand being jolted in a truck, even with the most reliable packing methods employed. More information regarding transit insurance can be found here.
You need to make arrangements to have a person who will act as your agent and can take delivery of your goods at the time you have agreed with the removalist if you are unable to be there yourself. If you can’t do this, you may need to make arrangements with the removalist to store your goods until you can take delivery. Under no circumstances will your property be left at an address without you being in attendance. In this situation, there may also be a storage fee, extra handling charges and a redelivery fee.
This depends on the arrangements you make with the removalist. It should be clearly stated on the contract at the time of signing.
This needs to be arranged between you and the removalist before the job is commenced. In most instances you will be expected to pay upon uplift, except on local removals where payment may be made when delivery is concluded.